Refund policy

Should you be dissatisfied with any product for any reason you may arrange a free return. 

We offer a 100% money-back guarantee on products that are returned within 30 days, unopened and in the original packaging.

For Dermalogica products we offer a 100% money-back guarantee for opened products as long as they are returned within 30 days since your purchase. 

Should you experience a skin response please document with photographs and contact us to discuss within 30 days. 

Please email info@theskingenie.co.uk quoting your order number, your name and the reason for the return.