Refund policy

Should you be dissatisfied with any product for any reason, you may arrange a free return. We offer a 100% money-back guarantee on products that are returned within 30 days, unopened and in the original packaging.

Please email info@theskingenie.co.uk quoting your order number, your name and reason for return.

We offer the Dermalogica 100% Moneyback Guarantee:

If you wish to return an unopened Dermalogica retail product within 30 days of purchase from this site, we will refund you the full price paid for the product.

Should you experience an adverse skin reaction whilst using a Dermalogica retail product purchased from this site, we will refund you the full price paid for the product – Please take photographs of your skin’s reaction and email us on info@theskingenie.co.uk as soon as possible so that we can advise you accordingly on the process which we require you to follow.