1. Prior to your appointment, we will send you a digital form to complete with lots of skin, health and lifestyle questions on. Try and give us as much information as possible. It helps paint a picture of what's going on with your skin. We will also ask you to send photos (make sure they are in good light).

2. On the day of your call, we will send you a virtual meeting link. Simply click on this to join. We will then discuss your goals and talk about how to work towards this, plus you get a chance to pick the brains of an expert. It's a relaxed and informal chat with no technical or sales jargon. Just educational and informative.

3. We will then send you a personalised skin care plan and product prescription choosing from some of the best cosmeceutical skincare brands we have in clinic.