Returns and refund policy

Should you be dissatisfied with any product for any reason you may arrange a free return.

We offer an 100% money back guarantee on products that are returned within 30 days, unopened and in the original packaging.

For Dermalogica products, we offer a 100% money back guarantee for opened products as long as they are returned within 30 days of the purchase date.

Should you experience a Skin Response, contact us to discuss.

Please email info@theskingenie.co.uk quoting your order number, your name and reason for return.

From laser hair removal, Byonik, facials and annual memberships, there is an offer to suit every skin.

Shop treatment offers here

Plus 10% OFF all dermalogica

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More savings on Skin Genie favourites.

Festive sets and bundles and savings on our favourites (password required for precriptive ranges)

Dermaviduals Savings

Remember these items are prescription only so require the passcode. If you have forgotten your code please drop us an email at info@theskingenie.co.uk

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10% OFF Nimue Serums with code 'NBF10

Customer password required

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Voucher Box Bundle

All vouchers purchased of a value of over £50 will receive the voucher in a skin genie gift box, with free cleansing pads and the choice of two mini products included - Purchase online and collect In clinic. Just keep a note of your voucher code so we can add it to the Gift box.

Purchase vouchers here

Beyond Skin Deep Membership

The next level of membership is here. For the true skincare enthusiast.

It incorporates a mix of 6 X 70 minute facials with peels, and 6 regenerative skin treatments, choose from microneedling, or Byonik intensive hydration (or a mix of both. PLUS an ongoing 5% discount off all homecare products.

Learn more