Returns and refund policy

Should you be dissatisfied with any product for any reason you may arrange a free return.

We offer an 100% money back guarantee on products that are returned within 30 days, unopened and in the original packaging.

For Dermalogica products, we offer a 100% money back guarantee for opened products as long as they are returned within 30 days of the purchase date.

Should you experience a Skin Response, please take photos of your skin response and contact us as soon as possible so we can advise you accordingly on the process we require you to follow.

Please email info@theskingenie.co.uk quoting your order number, your name and reason for return.

Beyond Skin Deep Membership

The next level of membership is here. For the true skincare enthusiast.

It incorporates a mix of 6 X 70 minute facials with peels, and 6 regenerative skin treatments, choose from microneedling, or Byonik intensive hydration (or a mix of both. PLUS an ongoing 5% discount off all home care products.

Learn more

Download our brand new app

Currently available on IOS, android to follow soon.

Manage your appointments, see availabilty and get £15 free treatment credit when your refer a friend.

Download The Skin Genie App